Strategic IT Operations Manager

Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.

***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***

You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.

Key Responsibilities

Operational Excellence and Continuous Improvement

Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.

Strategy and AI Innovation

Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.

Operational Ownership of SaaS-as-Code

Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.

Capacity and Project Management

Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.

Access Governance and Compliance

Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.

Cross-Functional Leadership

Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.

 

What We Are Looking For

Product Mindset

You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.

Execution Focus

Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.

Collaborative Leader

Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.

Change Agent

Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience
• 10+ years in IT, including 4+ years managing international, remote-first technical teams
• Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian
• Strong understanding of IAM / RBAC logic
• Experience with distributed teams and multi-regional IT infrastructure
• Strong background managing technical controls and User Access Reviews

Preferred Qualifications

• Experience in FinTech, global payments or publicly traded technology companies
• Familiarity with Terraform or other IaC tools applied to SaaS management
• Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps
• Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement 

We Offer

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Work From Home Stipend
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid