Advanced AV Installation Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Advanced AV Installation Technician position with New Era Technology offers you the following

• FREE Medical, Dental and Vision benefits
• 401K match
• Generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

New Era Technology is seeking an Advanced AV Installation Technician to support complex audiovisual systems integration projects across commercial environments. This senior‑level role is responsible for installing, configuring, commissioning, and servicing professional audio, video, control, and collaboration systems while ensuring exceptional quality, safety, and customer satisfaction.

This position is ideal for an experienced technician who can independently execute complex installations, lead and direct onsite crews, and act as a technical authority in the field.

Key Responsibilities

• Installing, configuring, and commissioning professional AV systems, including:
• Video conferencing solutions (Microsoft Teams Rooms, Zoom Rooms, Webex)
• Large‑format displays, video walls, and projection systems
• DSP‑based audio systems and sound reinforcement
• Integrated AV control systems
• Interpret and work from wiring diagrams, schematics, blueprints, rack elevations, and signal flow drawings
• Perform custom fabrication and termination of:
• Structured cabling (CAT6/CAT6A)
• Fiber optic, audio, and control cabling
• Equipment rack build‑outs, dressing, and labeling
• Utilize diagnostic tools such as spectrum analyzers, multi‑meters, and cable verifiers/certifiers
• Troubleshoot complex AV systems during installation and post‑deployment
• Lead, direct, and coordinate onsite installation crews, including subcontractors and junior technicians
• Assign tasks, monitor progress, and ensure work meets project plans, schedules, and quality standards
• Operate and safely work from ladders, lifts, and MEWPs (Mobile Elevating Work Platforms) as required
• Assist with preventive maintenance and service calls for internal and external customers
• Accurately complete service tickets, documentation, and inventory tracking
• Maintain working knowledge of company software systems used for daily operations
• Ensure full compliance with company and customer safety programs
• Maintain a professional jobsite demeanor and provide excellent customer service

Required Qualifications

• 3–5+ years of professional AV or Pro Audio installation experience
• Proven experience leading installation crews or acting as a lead technician
• Strong working knowledge of:
• Audio, video, and control systems
• AV signal flow, termination standards, and integration best practices
• Experience with professional rack fabrication and structured cabling
• Ability to independently manage tasks and drive projects to completion
• Strong written and verbal communication skills
• Proficiency with PC or Apple computers and business software (e.g., Microsoft Office)
• Valid and current driver’s license
• Ability to safely operate MEWPs / aerial lifts (certification preferred)
• CTS or CTS‑I

Preferred Certifications (Not Required)

• Crestron, Q‑SYS, Biamp, or similar manufacturer certifications
• OSHA 10 or OSHA 30

Core Competencies

• Strong leadership and crew coordination skills
• Professional, punctual, organized, and detail‑focused
• Advanced troubleshooting and problem‑solving ability
• Superior customer service skills
• Ability to manage multiple tasks and deadlines under pressure
• Collaborative team mindset with strong interpersonal communication
• Commitment to safety, quality, and best‑practice installation standards

Physical & Work Requirements

• Ability to lift and move equipment 60 lbs. or more on a repetitive basis
• Ability to stand and work on concrete floors for extended periods
• Ability to lift materials from floor height to overhead during installations
• Ability to climb and work at heights more than 25 feet
• Ability to operate ladders, lifts, and MEWPs
• Work conducted on construction sites, finished spaces, shop environments, and outdoors as required
• Typical work hours are 7:00 AM – 3:30 PM; overtime, weekends, and alternate shifts may be required based on project demands

Travel Travel is determined on a project basis. While most projects revolve around the South Bend geographic location, state/out of state travel may be required.

HOURLY PAY: $35.00 - $39.00 depending upon experience.

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