Customer Success Manager

The Customer Success Manager will manage a portfolio of clients  using HubSpot’s CRM, marketing, sales, and service tools . Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide  exceptional service and drive client growth . The ideal candidate will have  excellent client-facing skills   and experience  in delivering effective solutions to meet client objectives

 

Job Responsibilities

• Serve as the  primary contact  for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships .
• Understand client business objectives  and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation  of HubSpot tools.
• Provide ongoing support and training on HubSpot ’s features and best practices.
• Identify opportunities for clients to  optimize HubSpot use and drive business growth .
• Monitor client usage and success metrics , proactively addressing any issues.
• Identify upsell and cross-sell opportunities  to increase client spending and satisfaction.
• Regularly  communicate with clients  to review progress, gather feedback, and update on new features.
• Prepare and present reports  on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues  and deliver exceptional service.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as an Customer Success   Manager for International clients , preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication , interpersonal, and negotiation skills.
• Ability to  manage multiple clients and projects  simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications  (e.g., Inbound, HubSpot Marketing Software) are a plus.