Front Office Associate

Overview of the Role

The Front Office Associate (FOA) is the first person that new team members, visitors or clients meet when they come to the JEG, Mango and CDO offices of VBP. Their primary responsibility is to welcome New Team members, visitors, suppliers or clients, as the first face they meet in VBP. The FOA would also need to complete various administrative tasks to ensure compliance with workplace security. The FOA would also need to coordinate with Team Members for deliveries and the Facilities and Office of the Executive team for various office activities.

Additionally, the Front Office Associate is to work alongside the Travel Manager with Domestic and International Travel. With assistance, the FOA will assist in processing travel, accommodations and transfers.

Major Responsibilities

• Welcome Guests and New Team Members pleasantly into the office
• Manage door access for both visitors and Team members
• Ensure completion and submission of the NDA of guests to the Compliance Team
• Receive documents from various suppliers and government agencies
• Manage and distribute Team Member Identification Cards
• Provide biometrics access to Team Members
• Correspond with Team Members regarding deliveries
• Assist guests with connecting to visitor Wi-Fi (Basic Troubleshooting)
• Maintain lobby upkeep
• Work directly with the Travel Manager in processing flights, accommodations, transfers and visas

Requirements

A graduate of any 4-year course, preferably a graduate of Hotel and Restaurant Management or Tourism.

Preferably, a team member who’s currently with no client.

Amenable working onsite

Has customer service background

Excellent communication skills, both written and verbal

Front Office Desk experience preferred

Is computer savvy

Great interpersonal skills

Is Organized

• Has grace under pressure
• Events Management experience good to have

Benefits

• 500K per incident HMO coverage + Dental & Optical benefits ​
• 2-week paid Christmas vacation​
• Electricity & Data subsidies​
• 25K Educational Assistance ​
• Training and equipment will be provided​
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM​
• Visit website

ABOUT US

VBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 260 of the most innovative and disruptive financial services firms across Australia.

Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.

HOW WE STARTED

In 2013, VBP embarked on a visionary journey to transform how advice is delivered in Australia. From humble beginnings, we steadily evolved and embraced an open book management system by adapting the Great Game of Business in February 2021, and in the same year, we secured our first Great Place To Work certification.

Expanding our reach became a defining theme in our journey. In July 2022, we proudly celebrated the achievement of 1000 dedicated Team Members.

We have offices in Cebu and in Cagayan de Oro, with our third and newest office launched last August 2023 at JEG Tower. 2023 marks a pivotal moment for our business as we completed the strategic acquisition of Elixir Consulting, strengthening our position in the Australian Consulting space and supporting our expanded service offering. We also won our GGOB Healthy Company Award, maintained our GPTW certification and ISO certification, and became a certified B Corporation.

These milestones reflect not only our commitment to growth but also the vibrant community we’ve fostered, laying the foundation for a remarkable legacy as expert growth partners for Australian financial services firms.

WHAT WE OFFER

we have a deep understanding of the everyday challenges and insights into the strengths of enterprises we encounter. At VBP, we specialise in enhancing operational efficiencies and addressing cost-to-serve challenges for financial services firms. Our focus revolves around four key service:

Accounting, Bookkeeping, and Report Management

Financial Planning Assistance

Mortgage Broking Assistance

Paraplanning

In addition to these core services, we offer tailored business consulting services to optimise back-office operations across these four critical areas. With its offers and services, VBP aims to streamline Australian financial service firms’ operations and elevate their business to the next level.

To learn more about us, visit http://vbp.au.

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