Customer Support (Swimming Pool and Spa Experience)

About Us

At OurAssistants, we connect property management, real estate, and growing businesses with highly skilled virtual professionals who bring efficiency, accuracy, and professionalism to every task. We’re committed to creating a supportive and growth-oriented remote work environment where every team member can thrive. Learn more at ourassistants.com.

About the Role

We are looking for a high-energy and knowledgeable Customer Service Representative (CSR) to support retail operations focused on pools and spa products. This role involves providing expert guidance, troubleshooting customer concerns, and turning inquiries into sales opportunities.

If you are confident with pool systems, enjoy problem-solving, and thrive in a sales-driven environment, this role is for you.

Key Responsibilities

As a CSR, you will be the front line of customer support and sales, handling

• Expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting)
• Creating accurate quotes for pool packages, equipment upgrades, liners, and parts
• Driving sales through upselling chemicals, parts, and maintenance equipment
• Performing water testing and providing chemical treatment recommendations
• Processing orders and coordinating with service and delivery teams

Requirements

• Minimum 1+ year experience in the swimming pool and spa industry is a MUST
• Strong knowledge of pool chemicals, water balancing, and equipment/parts
• Proven sales ability with experience in quoting and closing sales
• Excellent communication and customer service skills
• Ability to quickly learn POS systems, quoting tools, and water testing systems