BPO - Client Technology Associate (Hybrid Setup)

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Unity Communications Careers

BPO - Client Technology Associate (Hybrid Setup)

On-site, Hybrid

Paranaque City, National Capital Region, Philippines

₱40,000 - ₱50,000 per month

Operations

Job details

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Job description

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”

Ready to be the Sherlock of the team? Apply today!

How You Spend Your Eight Hours

Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts
Join client meetings and calls to provide technical insight and follow-up support
Help manage the day-to-day technical relationship with large and national clients
Perform infrastructure and cybersecurity reviews to identify risks and improvement areas
Conduct deep dives and gap analyses to uncover technical issues and service opportunities
Translate technical findings into clear, business-friendly language
Analyze recurring incidents and recommend preventative solutions
Coordinate with vendors (ISPs, software, hardware providers) as needed
Assist with scoping calls alongside Account Management and Solution Engineering
Document findings, recommendations, and action items clearly
Continuously grow your technical and business knowledge

What You Must Possess

Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)
Working knowledge of cybersecurity best practices
Tier 2 support experience or strong troubleshooting background
Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)
Ability to assess technical environments and identify gaps
Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification
Strong problem-solving and analytical thinking
Ability to explain technical issues and business impact clearly
Willingness to work in complex enterprise environments
Confidence and professionalism, esp. during customer calls
Strong written and verbal communication skills
Ability to simplify complex technical concepts
Strong time management and organizational skills
Service-oriented mindset with strong ownership
Eagerness to learn and grow into a strategic client-facing role

What You Shall Receive

HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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