Manage helpdesk tickets and technical escalations

HIRING : IT Support Lead
📍 Alabang, Muntinlupa (Near Northgate Cyberzone)
🕒 Onsite | M-F Regular hours
✅ Preferably with at least 2 years of IT Support/Helpdesk experience
✅ Leadership or team lead experience is an advantage
✅ Strong troubleshooting skills in hardware, software, network, and connectivity issues
✅ Good communication and interpersonal skills
✅ Can work independently with minimal supervision
✅ Fast learner and able to adapt quickly
✅ Willing to work under pressure
✅ Good attendance record
✅ Preferably with own motorcycle for mobility
✅ Must be residing near Axis Tower 1, Northgate, Alabang
Key Responsibilities:
🔹 Lead and support IT operations and project deployments
🔹 Manage helpdesk tickets and technical escalations
🔹 Prepare daily, weekly, and monthly operational reports
🔹 Perform system, network, and asset management activities
🔹 Conduct audits, disaster recovery drills, and IT compliance reviews
🔹 Provide user training and technical support
💌 Send your resume : mey.systemantech@gmail.com + Viber number so we can reach you ASAP! with SUBJECT "IT Support Lead".
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