Second Life Specialist (Joo Koon) - Part-Time

We are looking for Second Life Specialists in JOO KOON & SGLAB 🚀

Decathlon is your sports wonderland!

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

YOUR ROLE

Please note: This is a store operation role. You’ll be on the ground with your team and customers, driving Second Life initiatives that support sustainability and the circular economy.

I create value by managing an efficient and satisfying omnichannel second life solution in my store.

RESPONSIBILITY 1: Manage Second Life Stock Flow

Ensure high standards in processing store/online returns with welcome desk, duty managers, and e-commerce teams.

Align operations with all departments, prioritizing safety and a pleasant work environment.

Maintain high refurbishment standards and keep repair items at zero.

Drive high stock rotation to allow continuous return intake.

Own follow-up of delivery issues and weekly UHC coordination, including any additional costs.

Ensure proper stock distribution and store offer availability with stock relay support.

Maintain zero second life items pending treatment.

Guarantee smooth stock flow from returns to inventory to sales.

Maintain zero write-downs and lowest shrinkage, aligned with country targets.

Ensure in-store stock accuracy and availability, optimizing stock lifecycle.

RESPONSIBILITY 2: Deliver Best-in-Class Omnichannel Customer Experience

Embody and manage top-tier customer relationships.

Apply fundamentals of selling, layout, and returns in the field.

Manage the loyalty program to optimize customer data.

Build action plans based on customer feedback.

Implement second life sections throughout the store to improve customer autonomy.

Drive strong commercial momentum.

Boost online stock to improve sell-through.

Ensure on-time order delivery.

Maximize omni-customer satisfaction.

Requirements

Passionate about circularity and sustainability

Driven by environmental impact and long-term product lifecycle.

🔧 Hard Skills

Skills in Printing is a Plus

Responsibility 1 – Stock Flow & Circular Economy

Second Life Market & Circular Economy

Refurbishment

Stock Flow Management

• IT Tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces
• Responsibility 2 – Omnichannel & Customer Experience

Customer Relationship Management

Store Security

Store Local Offer

Layout Management

Online Management (Mirakl)

🌱 Soft Skills

Goal Setting

• Collaboration / Cooperation
• Organization

Efficiency

Adaptability

Continuous Learning

Prioritization

Objectivity

Feedback

Emotional Intelligence

Benefits

💰 A remuneration That Grows With You

Starting from $12/hour for part-timers

Monthly bonuses, up to a whopping 10% of your base salary.

🚀 Climb the Career Ladder

Elevate your skills with the power of our internal Decathlon University – upskill and re-skill your way to greatness.

Chart your course with internal career progression opportunities in both retail and our incredible support team.

💸 Flexibility That Fits Your Lifestyle

Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

🛍️ Be the Ultimate Decathlon Insider

Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶

❤️ Because We Care About You

We've got your well-being covered with comprehensive medical and insurance coverage.

Flash that winning smile with dental benefits.

Keep your health in check with a health screening allowance.

For our female champions, enjoy maternity benefits designed just for you.

And when life throws curveballs, lean on our counseling sessions for support.

🏋️‍♀️ Sports, Community, and Bonding

Kick off those shoes and join in the sports fun after work or during store meetings.

Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy ) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.

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Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟

What is our culture like ?

Where decisions spark High-fives

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪
Our game plan? Preserving the world together! 🌍🚀🏅

Your career touchdowns

At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉

Live for sports ? Now do it for a living

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅