UI/UX Product Designer

Who we are...

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you'll deliver...

We're looking for our first in-house UI/UX Product Designer to help shape the future of our B2B SaaS platform and B2B2C mobile applications.

As part of our global Product team, you'll work closely with Product Managers and Engineering from the earliest stages of product discovery through to delivery. You'll be responsible for evolving and improving the user experience across our web and mobile products, helping ensure every interaction is intuitive, effective, and aligned to real user needs.

This is an opportunity to have genuine influence. As the sole designer within the business, you'll own the design process end-to-end, helping define how design contributes to product strategy, customer experience, and product delivery. You'll balance user needs, technical constraints, and commercial objectives to create experiences that work for customers, engineers, support teams, and business stakeholders alike.

Working across SaaS platforms, mobile applications, and emerging AI-enabled capabilities, you'll help shape how users interact with our products today while contributing to the future direction of our design practices, tooling, and processes.

As the UI/UX Product Designer, you will

Product design & user experience

Own the end-to-end design process across our SaaS platform and mobile applications, from problem definition through to delivered experiences

Evolve and improve existing user journeys, interfaces, and workflows across web and mobile products

Define the user experience and interface design for new features, products, and capabilities

Create wireframes, prototypes, user flows, and high-fidelity designs that clearly communicate solutions

Translate complex technical and business requirements into simple, intuitive user experiences

Champion accessibility, usability, and design best practice across all product experiences

Design systems & consistency

Build, maintain, and evolve our design library, including components, patterns, design tokens, and supporting documentation

Ensure consistency across products and platforms through scalable design system practices

Work closely with Engineering to establish effective wireframe-to-code workflows and design handover processes

Contribute to design standards and ways of working that support long-term product scalability

Research & discovery

Conduct lightweight user research with customers, stakeholders, and end users to validate problems and opportunities

Use qualitative and quantitative insights to inform design decisions

Help define user profiles, personas, and audience cohorts across both business and consumer-facing products

Test and validate concepts through prototypes, usability reviews, and stakeholder feedback

Collaboration & product development

Partner closely with Product Managers and Engineers throughout the product lifecycle

Contribute to product discovery, solution design, prioritisation, and scope discussions

Challenge assumptions, ask questions, and bring fresh ideas to product conversations

Collaborate with Delivery, Support, and Commercial teams to understand user challenges and operational requirements

Help ensure design decisions balance customer value, business outcomes, and technical feasibility

Innovation & continuous improvement

Identify opportunities to introduce AI-assisted tools and workflows that improve research, design, and product development processes

Stay current with evolving design trends, technologies, and best practices

Contribute to the ongoing maturity of design capability within the business

Help shape how design is embedded within a growing product-led organisation

Who you are...

A user-focused designer who enjoys solving complex problems through thoughtful, practical design

Comfortable taking ownership and working independently while collaborating effectively with cross-functional teams

Curious, proactive, and always looking to understand the "why" behind user behaviours and business requirements

Confident working in ambiguity and able to transform loosely defined challenges into structured solutions

A strong communicator who can clearly explain design decisions to both technical and non-technical audiences

Comfortable balancing multiple priorities while maintaining attention to detail and quality

Collaborative and pragmatic, with the confidence to challenge constructively when needed

What makes you, you...

Experience

Experience designing B2B SaaS products, including dashboards, portals, administration tools, or data-rich business applications
Experience designing consumer-facing mobile applications for Android and/or iOS platforms
Experience delivering user-centred design solutions from discovery through to implementation
Experience creating wireframes, prototypes, design systems, and production-ready UI designs
Experience collaborating closely with Product Managers, Engineers, and other stakeholders throughout the product lifecycle
Experience working independently or as part of a small design function

Desirable

• Experience within telecoms, fintech, security, or other regulated industries
• Experience designing AI-enabled product experiences or integrating AI capabilities into products
• Experience conducting user research, usability testing, interviews, or analytics-led discovery activities
• Experience defining user personas, behavioural segments, or customer cohorts across multiple user groups
• Experience contributing to or establishing design systems and component libraries

Knowledge

Strong understanding of UX principles, information architecture, interaction design, accessibility, and usability best practices
Understanding of modern mobile design principles and platform guidelines for Android and/or iOS
Understanding of modern SaaS and web application design patterns
Awareness of the relationship between design decisions, technical implementation, and development effort
Understanding of user-centred design methodologies and research techniques
Familiarity with AI-assisted tools and technologies that support research, design, and collaboration

Skills

Strong UI and visual design capability with a keen eye for detail
Excellent problem-solving and critical-thinking skills
Proficiency with Figma or similar modern design tools, including components, auto-layout, prototyping, and design system management
Ability to create clear user flows, wireframes, prototypes, and production-ready designs
Strong stakeholder engagement and collaboration skills
Ability to communicate complex concepts clearly through both visual and written formats
Comfortable working closely with engineers and understanding technical constraints and opportunities
Ability to prioritise effectively and manage multiple initiatives in a fast-paced environment

Additional Information

What we can provide you in return for your investment...

Competitive compensation

A base salary that reflects your expertise and impact.

Bonus scheme to share in our success.

Financial security & wellbeing

Immediate participation in our pension scheme.

Private medical insurance for you and your family from day one.

Income protection and life insurance for peace of mind.

Flexibility & work-life balance

Hybrid working arrangements to support your lifestyle.

An open holiday policy with no upper limit—take the time you need, when you need it.

Support for volunteering and causes that matter to you.

Growth & development

Opportunities for professional development and career progression.

Exposure and interaction with global teams.

Inclusive, supportive culture

A commitment to diversity, equity, and inclusion.

A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

#LI-Hybrid

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.