Collections Officer

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the role

As a Collections Officer, you will be responsible for managing a portfolio of overdue commercial accounts. You will handle both inbound and outbound communication with customers, negotiate payment arrangements on defaulted loans, and ensure accurate record-keeping for your portfolio. This position requires attention to detail, professionalism in customer interactions, and a willingness to collaborate in a team-focused collections environment.

What you’ll do

• Manage an assigned portfolio of overdue commercial accounts, conducting both inbound and outbound collection calls and emails
• Liaise with customers to negotiate payment resolutions and monitor agreements
• Investigate account data and previous collection efforts to determine next steps
• Maintain up-to-date and accurate records throughout the collections process
• Support the team by sharing information and working together to achieve department goals
• Assist with issuing standard default notices where required
• Escalate complex hardship cases or unresolved accounts to senior team members

What you’ll bring

• 2–4 years’ experience in commercial collections, credit control, or debt recovery (finance sector experience preferred)
• Familiarity with relevant regulations and company guidelines in commercial collections
• Strong communication skills for both verbal and written interactions
• Ability to manage multiple accounts and maintain attention to detail
• Experience negotiating payment plans and providing friendly, professional customer service
• Team-player attitude with a willingness to ask for support or escalate issues when needed

Key benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

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