NOC Monitoring Engineer

Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.

Key Responsibilities

Monitoring & Incident Management

Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)

Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary

Respond to alerts and incidents in accordance with established SLAs and priority levels.

Perform root cause analysis on recurring incidents and implement preventive measures.

Document all incidents, actions taken, and resolutions in the ticketing system.

Network Operations

Maintain network availability and performance across enterprise infrastructure
Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
Monitor bandwidth utilization and capacity planning metrics
Execute network changes during scheduled maintenance windows
Maintain up-to-date network documentation and diagrams

System Administration

• Monitor server performance, disk space, and application availability
• Perform basic system administration tasks on Windows and Linux servers
• Monitor backup systems and ensure successful completion of scheduled backups
• Coordinate with vendors and service providers for issue resolution
• Communication & Reporting
• Provide timely status updates to stakeholders during incidents
• Generate and distribute daily, weekly, and monthly performance reports
• Participate in shift handover meetings to ensure continuity of operations
• Maintain clear and professional communication with technical and non-technical personnel

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.

1+ years network operations or NOC experience

Incident management and escalation handling

Experience coordinating with field technicians and dispatch operations

Hands-on experience with network monitoring tools and systems

Experience working in a 24/7 operational environment

Excellent analytical and problem-solving abilities

Strong attention to detail and documentation skills

Ability to work independently and as part of a team

Effective communication skills, both written and verbal

Ability to remain calm under pressure and manage multiple priorities

Strong customer service orientation

Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)

Willing to work onsite

Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Free one meal a day

Emergency Loan and Other Financial Assistance Program

Free 24 Hours snacks and beverages

Health Insurance

Health Subsidy

Interest-Based Clubs

Life Insurance

Team Socialization Allowance

Perfect Attendance Bonus

Year-End Performance Bonus Plan(Company discretion)

And much more

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CallTek is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals; we specialize in offering tailored solutions that drive efficiency, innovation, and growth.