VIP Account Manager

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include

Manage an assigned portfolio of VIP players;

Build and maintain strong, long-term relationships with high-value clients;

Provide personalized communication based on player preferences;

Ensure a high level of player satisfaction and engagement;

Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);

Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;

Offer personalized bonuses and reload promotions within the approved VIP matrix;

Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;

Handle big wins and big losses with a professional and client-oriented approach;

Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;

Identify signs of risky or problematic player behavior;

Escalate relevant cases when necessary;

Follow Responsible Gaming and compliance guidelines.

Requirements

🧭 What makes you a great match

1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
Proven experience in one-on-one communication with VIP clients (chat / messengers);
Strong objection-handling and retention skills;
Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
Strong written and verbal communication skills;
English level: B2+ (required);

Fluent in Ukrainian;

Schedule: 2/2 – 12-hour shifts (day / night).

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Visit website

We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.

We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.

At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.

We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.

We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.

We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.

And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.

This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.

Team up and roam with us.