Aftersales Manager

Aftersales Manager

Qualifications

Registered Mechanical Engineer; or any related course. Requires at least 3 years of automotive service experience as either service advisor or parts man
Understands service process
Proficient with computer applications
Able to write business letters/emails
Excellent customer service, interpersonal, and communication skills

Results-Oriented; Requires Drivers License

Job Description

Growth and Profitability through target achievement and development of quality personnel. Promote company image.

100% achievement of KPI for after-sales (parts and service)

Analyzes potential market and strategized market penetration.

Ensures that reports and forms required from Service Department are accurately accomplished and submitted.

Studies competition and benchmark outstanding operations policies/procedures.

Creates well-thought marketing plans and programs to increase productivity, revenues, and profit.

Determines success/failure of implemented marketing programs for future reference and to develop countermeasures.

Assist and guides subordinates to achieve KPIs.

Participates in performance evaluation of ALL Service and Parts personnel accurately and objectively.

Keeps oneself abreast with current technical bulletins/updates, new products, and announcements for the manufacturers.

Ensures proper handling/disposal of waste products in compliance with government regulations.

Maintains harmonious relationships with other departments, distributors, and other dealers.

Attends meetings and training are required by the Manufacturers and by the Management.

Prepares a well-planned, well-organized, and sensible business plan.

Exercises administrative functions such as employee discipline and provide consultation and counseling if necessary.

Observes and implements Company policies, rules and regulations, and Standard Operating Procedures.

Attendance (promptness and presence at work) is outstanding.

Leads by example.