Customer Service Assistant

Customer Service Assistant

Join Our Innovative Team and Be Remarkable!

Remarkablism Services Corp. is seeking a highly organized Customer Support & Project Coordinator (A&D Team) to support a U.S.-based premium stone, tile, and design materials company serving homeowners, architects, designers, and commercial project teams. This role supports the Architecture & Design department through customer communication, price lookup and quote entry support, sample coordination, project follow-up, and administrative organization.

The ideal candidate has strong English communication skills, excellent attention to detail, and a customer-service mindset. This position is best suited for someone who is organized, dependable, comfortable managing multiple priorities, and confident communicating with U.S.-based customers and internal teams.

Essential Responsibilities

Support the A&D team through customer communication, shared inbox management, quote entry, and administrative coordination.

Assist with sample orders, order entry, order tracking, and related follow-up to help keep department workflows moving.

Maintain accurate records in required systems, including CQM, HubSpot, order trackers, and shared documentation tools.

Review order information and open order reports to help flag delays, missing steps, or items requiring follow-up.

Cross-train on key department tasks to provide backup support during absences, high-volume periods, or shifting priorities.

Skillsets

Strong verbal and written English communication skills with a professional phone presence.

High attention to detail and ability to manage multiple tasks accurately.

Customer-service oriented with strong follow-through and responsiveness.

Comfortable learning and navigating CRM systems, order platforms, and cloud-based tools.

Organized, proactive, and able to work effectively within a collaborative team environment.

Qualifications

Prior experience in customer service, administrative support, project coordination, executive assistance, or similar office-based roles preferred.

Experience supporting U.S.-based clients or teams is a plus.

Must be able to work U.S. Eastern Time hours and report onsite at our Davao office.

How to Apply

If you are highly organized, customer-focused, and confident supporting fast-paced teams through strong communication and follow-through, we'd love to hear from you.

Please send your resume to josa@processwithturnkey.com highlighting your relevant customer service, administrative, or coordination experience.