Cebu

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement

Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications

At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
Knowledge of complaints management in medical device industry
Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
Able to write effective Medical and Technical narratives regarding the complaints

Job Description

Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.

Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.

Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.

Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently.

Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.