Chief of Staff

About the Role

We are seeking a highly organized and strategic Chief of Staff to partner directly with company leadership and drive execution across a fast-moving eCommerce business. This role will serve as the right hand to the Founder/CEO, ensuring company priorities remain clear, communication flows smoothly across teams, and key initiatives move from idea to completion efficiently.

The ideal candidate is a business-minded problem solver who can shift seamlessly between strategy and operations—supporting leadership with project execution, financial tracking, performance reporting, and cross-functional alignment across marketing, product, and creator programs.

Key Responsibilities

Partner with the Founder/CEO and leadership team to establish company priorities, track key goals, and ensure follow-through.

Lead and manage cross-functional projects across eCommerce operations, marketing, and creator programs to keep teams aligned and accountable.

Prepare and deliver leadership updates, reports, and dashboards (e.g., sales performance, marketing spend, EBITDA/contribution margin goals).

Identify operational inefficiencies and streamline internal workflows across departments.

Own internal communication processes, ensuring key decisions, initiatives, and updates are documented and shared clearly.

Support data-driven decision-making in collaboration with the Finance team and Data Analyst.

Anticipate operational needs and proactively resolve blockers, enabling the CEO to stay focused on strategy, partnerships, and growth.

Support hiring, onboarding, and organizational planning as the company scales.

Requirements

4–6+ years of experience in operations, strategy, consulting, or Chief of Staff-type roles (ideally within startups, eCommerce, or consumer brands).

Strong understanding of business operations and P&L / financial performance tracking.

Familiarity with marketing and growth performance metrics.

Strong project management and organizational capabilities, with the ability to manage multiple high-impact initiatives simultaneously.

Excellent analytical and communication skills, with the ability to translate data into clear actions.

High emotional intelligence, professionalism, and discretion when handling sensitive information.

Comfortable working in a fast-paced, entrepreneurial environment with shifting priorities.

Bonus Qualifications

Experience with Shopify, Amazon, or TikTok Shop ecosystems.

Familiarity with financial modeling and dashboarding tools such as Google Looker Studio (Data Studio), Notion, Airtable, or similar platforms.

Prior experience supporting founders or executive teams in early-stage or high-growth environments.

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