Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

• Network Monitoring & Performance
• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics
• Incident & Problem Management
• Respond to alerts and outages within SLA timeframes
• Perform triage, diagnosis, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures

Escalation Management

Serve as primary escalation point for Tier 1 and Tier 2 support team.

Escalate complex issues to Tier 4 engineers and specialized teams

Coordinate vendor support and facilitate bridge calls during major incidents

Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

Execute firmware updates, patches, and configuration changes

Configure routers, switches, firewalls, load balancers, wireless controllers

Implement VLANs, access control policies, and VPN connections

Perform change management and maintenance window activities

Troubleshooting & Support

Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks

Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)

Analyze traffic using Wireshark, tcpdump

Address DNS, DHCP, firewall, NAT, and VoIP issues

Work on SSID requests, conference issues and other special requests

Security Operations & Compliance

Monitor security event logs and SIEM alerts for potential threats or breaches

Implement and maintain network security policies and access control lists (ACLs)

Respond to security incidents and coordinate with security operations team

Perform security vulnerability assessments on network devices

Ensure compliance with organizational security standards and regulatory requirements

Maintain audit logs and documentation for compliance reporting

Participate in security incident response procedures

Field Technician Coordination & Dispatch

Work with field technicians and coordinate tech dispatches for

PMS (Property Management System) troubleshooting and connectivity issues
WiFi site surveys, coverage analysis, and wireless optimization
3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology
Coordinate on-site troubleshooting activities and vendor escalations
Documentation & Collaboration
Maintain network documentation, topology diagrams, SOPs
Create post-incident and RCA reports
Participate in capacity planning and continuous improvement initiatives
Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.

1+ years of network operations or NOC experience

Incident management and escalation handling

Experience coordinating with field technicians and dispatch operations

Strong communication and problem-solving abilities

Calm under pressure during critical incidents

Team collaboration and mentoring skills

Time management and prioritization

Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)

Willing to work onsite.

Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Free one meal a day

Emergency Loan and Other Financial Assistance Program

Free 24 Hours snacks and beverages

Health Insurance

Health Subsidy

Interest-Based Clubs

Life Insurance

Team Socialization Allowance

Perfect Attendance Bonus

Year-End Performance Bonus Plan(Company discretion)

And much more

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CallTek is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals; we specialize in offering tailored solutions that drive efficiency, innovation, and growth.