IT Field Service Technician

The IT Field Service Technician is responsible for delivering on-site technical support across a broad range of IT infrastructure disciplines in the Greater Cincinnati, OH area. This role serves as the primary hands-on resource for break-fix support, structured and low/high voltage cabling, network infrastructure deployment, and technical project coordination. The ideal candidate is a self-starter who thrives in dynamic field environments and can manage multiple priorities with minimal supervision.

Key Responsibilities

Break-Fix & General IT Field Support
Diagnose and resolve hardware and software issues on desktops, laptops, printers, peripherals, and other end-user devices
Perform on-site troubleshooting for servers, switches, access points, and other network equipment
Execute equipment installations, moves, additions, and changes (IMACs) as directed
Maintain accurate service records and update ticketing systems in a timely manner
Low Voltage & High Voltage Work
Install, terminate, and test low voltage systems including Cat5e/Cat6/Cat6A copper cabling and fiber optic cable
Perform conduit work, cable tray installation, and pathway infrastructure as required
Coordinate with licensed electricians and facilities teams for high voltage work in compliance with NFPA 70E and local codes
Follow all safety protocols and OSHA standards for electrical and low voltage environments

Structured Cabling

• Design, install, and certify structured cabling systems in commercial and enterprise environments
• Terminate patch panels, wall plates, keystone jacks, and fiber enclosures
• Conduct cable testing and certification using Fluke or equivalent tools; document test results
• Ensure all cabling work meets ANSI/TIA-568 and EIA standards

Network Infrastructure

Deploy, configure, and maintain network hardware including routers, managed switches, wireless access points, and firewalls
Assist with LAN/WAN infrastructure buildouts, data center installations, and rack-and-stack activities
Cable management and labeling in MDF/IDF rooms and data center environments
Coordinate with remote NOC or engineering teams to validate connectivity and performance

Technical Coordination

• Act as the on-site point of contact for IT field projects and vendor engagements
• Coordinate scheduling, logistics, and site readiness for multi-site IT deployments
• Communicate project status, issues, and escalations to project managers and stakeholders
• Collaborate with cross-functional teams including facilities, security, and third-party contractors

Qualifications

Required

3+ years of experience in IT field services, network installation, or a related technical role
Hands-on experience with structured cabling installation and certification
Working knowledge of LAN/WAN networking concepts (TCP/IP, VLANs, DNS, DHCP)
Proficiency with standard hand tools, power tools, cable testers, and punch-down tools
Valid driver's license and reliable personal transportation
Ability to lift up to 50 lbs and work in confined spaces, elevated areas, or variable conditions
Strong communication skills and ability to interface professionally with clients on-site

Preferred

CompTIA A+, Network+, or equivalent certification

BICSI Installer or Technician certification

Experience with Cisco, Juniper, Meraki, Ubiquiti, or similar platforms

Familiarity with ITSM/ticketing systems (ServiceNow, ConnectWise, Remedy)

Prior experience in a managed services or field deployment environment

OSHA 10 or OSHA 30 certification

Work Environment & Physical Requirements

This position requires regular travel to client sites throughout the Cincinnati metro area and surrounding regions. Work is performed in a variety of environments including offices, data centers, warehouses, and construction sites. The technician must be comfortable working at heights (ladders, lifts), in confined spaces, and in varying weather conditions. Flexible scheduling, including occasional evenings or weekends, may be required to meet project deadlines or minimize client disruption.

Required Skills

Readiness Data Data Center Osha TCP/IP DNS Support Connectivity Access Development Laptops Codes Project Coordination Firewalls Logistics Routers Compliance Salary ServiceNow Switches Compensation Travel Transportation Servers Insurance Contractors Infrastructure Networking Communication Skills Technical Support Construction Records Security Troubleshooting Scheduling Software Testing Design Engineering Communication Management