Business Development Director

Position Overview

A senior commercial leader responsible for driving revenue growth through new client acquisition within the Business Process Outsourcing (BPO) sector. This role owns the end-to-end sales lifecycle; from prospecting and solution design through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable and operationally sound deals.

The Director operates with a high degree of autonomy, strategic judgment, and accountability, and is expected to materially contribute to pipeline growth and near-term revenue realization.

KEY RESPONSIBILITIES

• Revenue Growth & New Business Development
• Own and execute new-logo acquisition strategy across target BPO verticals and geographies
• Develop, manage, and close a qualified pipeline of enterprise and mid-market opportunities
• Lead complex, multi-stakeholder sales cycles, including pricing, commercial terms, and deal structuring
• Secure revenue-backed commitments aligned to company capacity and margin requirements
• Commercial Strategy & Deal Execution
• Partner with Operations and Workforce Enablement to design scalable, cost-effective delivery models
• Ensure all deals meet financial, operational, and compliance thresholds prior to close
• Negotiate contracts, statements of work, and commercial terms in coordination with Legal and Finance
• Maintain disciplined forecasting and pipeline hygiene aligned to CRO expectations

Performance Accountability

• Deliver defined revenue and seat-commitment milestones within established timeframes
• Own early-stage performance expectations, including initial ramp and probationary deliverables
• Track and report on sales KPIs including pipeline value, conversion rates, win rates, and revenue realization

Cross-Functional Collaboration

• Work closely with Client Success to support smooth client onboarding and long-term retention
• Align with Marketing and Strategic Growth teams on targeting, messaging, and go-to-market execution
• Represent Sales in executive forums, growth reviews, and operational readiness discussions

REQUIRED QUALIFICATIONS

Experience

• 6+ years of progressive sales or business development experience within BPO, CX, or outsourced services
• Demonstrated success closing mid-market to enterprise-level BPO engagements
• Proven ability to sell complex, multi-site, multi-service outsourcing solutions
• Skills & Competencies
• Strong commercial acumen with the ability to balance revenue growth and delivery feasibility
• Executive-level communication, negotiation, and presentation skills
• Deep understanding of BPO pricing models, seat economics, and capacity planning
• High level of autonomy, judgment, and accountability

Education

Bachelor’s degree required; MBA or equivalent business education preferred

Employment Classification

• Full-time, managerial/exempt role
• Exercises independent judgment and discretionary authority
• Travel & Work Environment
• Role is based in the Philippines
• Domestic and international travel may be required to support client acquisition and growth initiatives