Senior Product Manager - Voice

About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

Why Voice Matters at DevRev

Voice is emerging as one of the most powerful input modalities for Computer — DevRev’s AI workspace for capturing knowledge, taking action, and accelerating work across the enterprise.

The most current and valuable information inside a company often lives in conversations: customer calls, internal meetings, sales discussions, onboarding sessions, and field interactions. Turning this spoken content into structured, actionable insight unlocks a significantly richer signal surface for Computer.

Voice strengthens Computer by enabling

High-ROI automation in high-cost voice channels

Voice → Action: converting spoken insights directly into updates, tasks, and decisions

Voice → Memory: capturing calls and meetings as structured knowledge objects

Voice → Reach: allowing Computer to be used in more contexts — calls, shop floors,

cars, and live environments

As a Senior Product Manager for Voice, you will shape this emerging surface area and integrate it deeply into Computer’s Memory, AirSync, and Agent ecosystem.

What You’ll Drive

Voice Product Strategy & Discovery

Lead product discovery for voice across internal and customer-facing workflows.

Conduct outside-in market intelligence across

Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)

Product verticals (support, sales, success, onboarding, internal ops)

Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)

Identify the verticals and regions with the fastest path to adoption and ROI.

Voice → Agent → Human Workflow Design

Define seamless continuity between voice interactions and in-app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:

Accurate intent detection Clear thresholds for escalation

Preservation of real-time context

Safe and reversible actions

Full auditability and traceability within Computer

Go-to-Market Partnership

Work closely with Sales, Solutions, and Customer Success to

Identify where voice capabilities have the highest commercial leverage

Shape demos, narratives, and customer value stories

Support PoCs with measurable outcomes

Continue to develop packaging, pricing, and launch readiness for voice capabilities

Roadmap Ownership & Technical Depth

Own the roadmap for Voice across capture, interpretation, and action layers.

Collaborate with engineering to develop reusable components and infrastructure.

Ensure voice becomes a first-class surface in Computer — not a parallel product, but fully integrated into our knowledge graph and agent ecosystem

Metrics & Measurement

Define and track the success metrics for Voice, including

• Quality metrics — accuracy, latency, safety, action correctness
• Outcome metrics — automation impact, time saved, adoption growth
• Experience metrics — continuity of handoff flows, user satisfaction

What Success Looks Like

• Voice capabilities adopted across key workflows and customer segments
• Material increase in Computer adoption driven by voice-first capture and actions
• High-impact PoCs demonstrating clear, quantified ROI
• Noticeable reduction in manual conversational follow-up or data entry work

What We’re Looking For

Must-haves

• 5–8+ years of PM experience in AI, SaaS, or highly technical products
• Experience with voice, ASR, NLU, or conversational AI systems
• Demonstrated ability to drive execution across engineering and cross-functional teams
• Strong skills in customer discovery, PoCs, and writing clear product specifications

Nice-to-haves

Experience with telephony or CCaaS ecosystems

Background in LLMs, agentic workflows, or real-time systems

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.