Customer Success Representative

About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
We are honest - we value honesty in all aspects.
Bring the Olives - we offer premium customer experience.
Think Big - we believe in always striving for more.
Key Responsibilities:
Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat.
Conducting customer education sessions, guiding them through the features and functionalities of our platform.
Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.
Work in shifts, including late and night shifts!
Requirements:
Prior experience in customer service, support, or a related client-facing role.
Exceptional communication and interpersonal skills, with an ability to handle challenging
customer interactions with patience and professionalism.
Quick learner with the ability to understand and explain complex systems and processes.
A passion for customer satisfaction and a deep understanding of customer-centric service practices.
Works well under pressure and ability to deliver within deadlines.
Fluency in English.
What we offer:
A chance to become a key person in a scale-up environment
A real opportunity to supercharge your skills & knowledge
Fun and collaborative team environment