Customer Service Advisor - Full-time (Tuen Mun Store)

Your Purpose

At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

What You’ll Be Doing

• Own the cashier and service desk zone
• Manage returns, refunds, exchanges, and resolve user issues
• Support Click & Collect, eCommerce, and Delivery services
• Keep track of cash handling accuracy and systems updates
• Collaborate with teammates during store opening/closing
• Take part in layout, stock, and omnichannel service operations

Requirements

• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy working with people
• Detail-oriented, reliable, and accurate in handling systems and processes
• Flexible availability, including weekends and public holidays
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

Benefits

Why Join Us?

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate

• Performance Bonus based on your team’s results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)

Birthday Leave, Wedding Leave, and Paid Annual Leave

• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally

Let’s Make Every Visit Memorable

Love helping people and solving problems? Apply now and bring sport to life with us.

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Decathlon Hong Kong｜Move People Through the Wonder of Sports

We are a team of sports lovers, teammates, and entrepreneurs united by purpose. At Decathlon Hong Kong, our mission is simple yet powerful — Move People Through The Wonders of Sport.

We’re here to bring sports closer to everyone in Hong Kong — by designing, selecting, and delivering innovative, sustainable, and affordable sports products and services. From retail to digital, from our teammates to our communities, we believe sport builds a better, healthier, and more connected society.

Our culture is built on trust, autonomy, and growth. We offer our teammates space to take ownership, grow with purpose, and play an active role in shaping our future. If you love sport and want to make a meaningful impact — you’ll feel right at home.