Inside Sales Consultant

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.

The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.

Working Hours: 10:00 AM – 6:00 PM EST

Key Responsibilities

• Lead / Quote Follow-Up & Conversion
• Follow up on existing quotes at pre-determined times
• Engage prospects to understand trip details, needs, and decision timelines
• Convert qualified leads into booked reservations

Customer Relationship Management

Build rapport with schools, corporate clients, tour groups, and private customers
Maintain consistent communication throughout the sales cycle
Provide professional, friendly, and knowledgeable service
Objection Handling & Closing
Address customer questions regarding pricing, availability, and safety
Reinforce company value propositions (safety record, reliability, service quality)
Proactively close sales and secure deposits
Lead Management & CRM Tracking
Maintain accurate records of all interactions in CRM system
Track lead status, follow-ups, and conversion outcomes
Ensure no opportunities fall through the cracks
Feedback Collection & Continuous Improvement
Gather feedback from lost or inactive leads
Identify trends in objections or lost business
Provide insights to management to improve pricing, service, and sales strategy

Qualifications

• 2+ years of inside sales, customer service, or call center experience
• Strong phone presence and written communication skills
• Excellent organizational and time management abilities
• Comfortable using CRM systems and sales tools
• Ability to handle multiple inquiries and prioritize effectively
• Self-motivated with a results-oriented mindset

Key Performance Indicators (KPIs)

• Outbound calls made on time
• Conversion rates
• Contact rate

Quote to Reservation

Quote to Re-Quote

Follow-up completion rate

Customer satisfaction scores

$9 - $10 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.