Operations Specialist - Betty Shop

About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
We are honest - we value honesty in all aspects.
Bring the Olives - we offer premium customer experience.
Think Big - we believe in always striving for more.
About the Role - We are looking for a highly structured, detail-driven operator to support and gradually take ownership of the operational execution of the Betty Shop. The Betty Shop is a core part of our experience, allowing players to earn and spend loyalty coins on rewards like free spins and physical merchandise. This is an execution-heavy role focusing on precision and reliability, ensuring every item and promotion is perfectly configured to maintain a fair and high-quality experience for our players.
Key Responsibilities:
Shop Operations & Configuration: Configure and maintain shop items, rewards, and promotions in internal back-office tools. Ensure all positioning, category structures, and constraints are consistent and aligned with defined rules.
Cross-Team Coordination: Sync with the Content team on new game releases and collaborate with CRM on communications for sales and shop initiatives to ensure operational readiness.
Reporting, Analysis & Optimization: Run regular performance reports to monitor the impact of shop changes. Maintain configuration backups and catalogs via spreadsheets and surface insights to improve player engagement.
Quality Control & Ownership: Triple-check all work before going live to identify risks or inconsistencies. Proactively surface any issues early and contribute to transparent resolutions and process improvements.
What we are looking for:
Exceptional attention to detail and a zero-mistake mindset.
Strong spreadsheet skills (Google Sheets / Excel), including comfort with formulas, structured tables, and maintaining data integrity.
Highly structured and methodical working style, with the ability to remain calm under pressure.
Analytical capability to work with data, reports, and performance metrics.
Clear communication skills and the comfort to ask questions when something is unclear.
Strong sense of responsibility and ownership over delivered work.
Experience with analytics tools (e.g., Tableau) or basic SQL knowledge is considered advantageous.
Previous experience in iGaming, marketplaces, or complex digital products is advantageous
An interest in improving operational processes and documentation is an asset.
What we offer:
Competitive salary
Premium Health insurance
Career and skills development opportunities
Fun and collaborative team environment
New modern office space