Customer Service Officer

At Pact Group, we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a strong customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve.

Job Description

About this opportunity

We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth.

Your key responsibilities will be to

Manage an allocated customer base, building strong relationships to drive revenue growth
Actively identify and capture new sales opportunities, supporting the Sales team
Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives
Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions
Manage customer orders end-to-end, ensuring accuracy, timely processing, and alignment with commercial outcomes
Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction
Maintain accurate customer, pricing, and sales data in SAP and CRM systems
Resolve customer enquiries, discrepancies, and issues with a focus on protecting revenue and strengthening relationships
Support key commercial activities including credit processes, pricing updates, rebates, and contract adherence
Contribute to Sales & Operations Planning (S&OP) and broader business initiatives
Your skills and experience

To be successful in this role, you’ll have

• Experience in customer service, internal sales, or order management
• Exposure to manufacturing, supply chain, or industrial environments (highly regarded)
• Strong systems experience, ideally SAP and/or Dynamics
• Excellent communication skills and a proactive, solutions-focused mindset
• Strong attention to detail and the ability to manage competing priorities
• A collaborative approach and willingness to support team success

Additional Information

Why Join Pact?

Join a leading Australian business focused on innovation and sustainability

Be part of a supportive, high-performing team

Opportunity to grow your career within a large, diverse organisation

Make a meaningful impact on customer experience and business performance