MSP Programme Manager

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

Job Description

Client-site presence required for 2-3 days each week.

The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.

Responsibilities

Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability
Responsible for all customer relations and negotiations
Manages relations with all suppliers
Responsible for successful achievement of all service level agreements
Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy
Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
Assures that Programme Office is managed on budget
Conducts periodic status checks with customers and team to assess progress against the plan
Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues
Acts as a liaison between the customer’s and supplier’s senior management
Resolves all program issues with customer and suppliers as appropriate
Travel as necessary to support customer activity at key accounts
Assist in implementation of the Workforce Management Solution at new customer engagements
Ability to interact and manage complex customer issues

Qualifications

Previous experience mananging a MSP client in a leadership capacity

Experience with Beeline

• Thorough understanding of the Workforce Management process, financial implications and benefits
• Experience managing high-level customer and VMS or other vendor relationships
• Ability to engage and sell to executive level clients
• Ability to present conceptual information to all levels of internal and external management
• Excellent customer relations skills
• Demonstrated ability to effectively negotiate large customer contract
• Ability to negotiate with Customers, Suppliers and Contractors

Additional Information

At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office when needed. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly. On occasion some of our job adverts will state an in-office/on-site need but rest assured you’ll be with a wonderful team to work, develop and grow.

We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long‑term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing EMEAAGSTAPTeam@allegisglobalsolutions.com and we will do our best to make suitable arrangements.