English Customer Service

English Customer Service

Job description

Jadeer is Hiring on behalf of one of our clients — a leading fintech company in digital payments and consumer finance across the Middle East.

Location: New Cairo

What You'll Do

• Handle customer inquiries via calls in a professional manner
• Support customers with accounts, transactions, and payment-related questions
• Resolve complaints efficiently and ensure customer satisfaction
• Update customer data and interactions on the system
• Escalate complex issues when needed and follow up on resolution
• Meet performance targets (quality, response time, etc.)

What We're Looking For

0–2 years of experience in customer service or call center roles

Very good English & Arabic communication skills

Strong problem-solving and customer-focused mindset

Ability to work in a fast-paced environment

Basic computer skills (CRM is a plus)

Flexibility with rotational shifts

Why Join?

Work with a fast-growing fintech leader

Dynamic and supportive environment

Real career growth opportunities