Reservations Supervisor (GDS Travel Experience)

Requirements

Bachelor's degree in business administration, hospitality, or a related field.

At least 3 years of experience in reservations, customer service, or a call center environment.

At least 2 years in a supervisory role.

GDS experience

Sales experience

Industry former employers were in - has to be in BPO company

Responsibilities

Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.

Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.

Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.

Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits

Upon regularization

• 10 VL, 10 SL, 5 EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)

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Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.