Seasonal Customer Service Representative

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

Back order Inquiries

Billing Questions and Issue

• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns

Product Inquiries

Return and exchange questions and processes

Return requests for faulty products or size issues

Refunds for items

Correcting Shipping errors

Offering Substitutes for items that are out of stock.

Basic Tech Support for items

Tracking inquiry

Warranty request/claim

Wholesale Inquiries

Sales

Payment processing

REQUIREMENTS

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus
• Strong communication skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Positive attitude and with desire to help customers