Client Operations Analyst

About the Role

We're a US-based real estate technology company. Our clients are professional real estate investors who use our software to find vacant properties across the United States. They are knowledgeable users who appreciate working with someone who truly understands the platform and can think alongside them.

We are hiring one thoughtful, analytical person to take ownership of our client operations: supporting users, helping them onboard, spotting trends in how the platform is used, and helping us continuously improve.

This is not a traditional support role. We are looking for someone who enjoys thinking, learning, and solving problems, not just answering tickets.

Who might be a great fit

You may be a strong match if you are

• A former teacher, tutor, or trainer who loves explaining things clearly and patiently
• Someone with an analytical mind who enjoys working with numbers, spreadsheets, and reports
• A curious professional who likes to understand the "why" behind things, not just follow steps
• Someone looking for a meaningful, long-term role where your thinking is valued

What you will do

• Support our US-based clients through chat (primary), with occasional email and voice calls
• Help new clients get started and confidently use the platform
• Notice patterns in client questions and help us improve our documentation, onboarding, and product
• Review usage data and support metrics, and share insights with our team
• Work closely with our Management and engineering team to surface ideas, bugs, and opportunities
• Build and maintain knowledge resources so our team and clients keep getting better experiences

What we are looking for

• Excellent written English; comfortable and confident on calls when needed
• Strong comfort with spreadsheets and basic data analysis (e.g. pivot tables, VLOOKUP, simple reports)
• Clear, patient communication and a genuine interest in helping people
• Critical thinking and the ability to figure things out independently
• A learning mindset and pride in doing good work
• At least 2 years of professional experience in roles that required thinking, analysis, or teaching

Nice to have

• Background in teaching, tutoring, instructional design, or corporate training
• Experience with SaaS platforms, US real estate, or property data
• Experience creating dashboards, reports, training materials, or knowledge bases
• Self-taught skills you are proud of (this tells us you love to learn)
• 100% remote / home-based work
• Monthly salary: PHP 40,000 – 45,000
• Collaborative and supportive team