Customer Success Intern

About Numa

Numa is the fastest growing automotive software company on the 2025 Inc 5000 list (third year in a row). We power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails to reducing resolution times and improving team productivity. We’ve raised $50M from Google, Threshold, Costanoa, Mitsui, and Touring Capital.

The Role

As a Customer Success Intern at Numa, you’ll gain hands-on experience across onboarding, customer health monitoring, and support operations. You’ll work closely with the Customer Success and Implementation teams to ensure our dealership partners are successfully adopting and benefiting from Numa’s AI-powered platform.

This role is ideal for someone who is analytical, proactive, and eager to learn how high-growth SaaS companies manage customer onboarding, mitigate risk, and drive long-term retention. You’ll act as a cross-functional utility player, supporting account health monitoring, troubleshooting, and continuous process improvement.

Key Responsibilities

Onboarding Support

• Assist with the setup and configuration of new customer accounts
• Support onboarding milestones to ensure customers are equipped to use Numa effectively
• Shadow customer meetings to observe best practices in client communication and implementation strategy

Customer Health Monitoring

Monitor onboarding and customer health scores to identify accounts experiencing degraded health
Review usage data, support activity, and onboarding progress to investigate potential root causes of health score changes
Flag risks to appropriate stakeholders (Customer Success, Implementation, Product, or Engineering) and assist in coordinating next steps
Support & Troubleshooting
Assist in responding to support tickets with timely and thoughtful solutions
Help identify recurring product or process issues and contribute to troubleshooting efforts
Document patterns in customer challenges to support continuous improvement initiatives

Cross-Functional Collaboration

• Support ad-hoc initiatives across Customer Success, Implementation, and Product teams
• Provide feedback from customer interactions to help improve onboarding processes and product experience
• Assist with documentation and internal process refinement projects

What We’re Looking For

• Currently a junior or senior pursuing a degree in Business, Marketing, Communications, or related field
• Strong written and verbal communication skills
• Analytical mindset with attention to detail
• Customer-focused with strong organizational skills
• Comfortable working with data and dashboards (CRM familiarity is a plus)
• Self-starter who is eager to learn in a fast-paced environment
• Available up to 30 hours per week with access to a laptop, cellphone, and reliable Wi-Fi

Bonus Experience

• Exposure to SaaS environments
• Familiarity with CRM or customer support tools
• Interest in the automotive industry

Bonus points for

Experience with SaaS, automotive, or phone systems

Benefits

Hands-on experience in customer success at a high-growth SaaS company

Direct mentorship from experienced Customer Success and Implementation leaders

Exposure to cross-functional operations in a scaling startup

Opportunity to contribute to high-impact projects

Potential for future full-time employment based on performance and business needs

At Numa, we empower dealerships with AI technology that transforms how they operate. As part of our team, you’ll gain real-world experience inside one of the fastest-growing AI companies in automotive technology, while building skills that prepare you for a career in customer success, operations, or product.