Head Of Quality & Process Management Section - Emirati

A leading government entity is seeking to hire a Quality & Process Management Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards across the organization.

Role Purpose

To develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.

Key Responsibilities

Quality Management & Governance
Develop and implement quality management frameworks, policies, and procedures
Ensure compliance with institutional excellence and quality standards
Monitor adherence across all organizational units
Process Improvement & Optimization
Lead initiatives to improve and optimize organizational processes
Develop methodologies for process standardization and continuous improvement
Design and maintain process manuals and service procedures
Performance Monitoring & Reporting
Oversee the annual operational plan, including KPIs, projects, and budgets
Monitor departmental performance and provide regular progress reports
Identify gaps and implement corrective action plans
Audits, Compliance & Risk
Oversee internal quality audits across departments
Review gap analysis reports and ensure implementation of improvement actions
Monitor and assess quality-related risks and develop mitigation plans
Quality Programs & Certifications
Manage quality programs and certification requirements in coordination with stakeholders
Maintain and update a database for certifications, awards, and compliance requirements
Strategy & Excellence
Contribute to innovation and institutional excellence initiatives
Support strategic objectives through quality and performance enhancement
Represent the department in internal and external committees and meetings
Financial & Reporting
Provide input for budget preparation in coordination with Finance
Monitor budget utilization and report variances
Prepare periodic reports and improvement recommendations

People Management

• Lead and manage the quality and process team
• Set objectives and monitor team performance
• Identify training needs and support employee development
• Qualifications & Requirements

Bachelor's degree in

Quality Management

Process Improvement

• Performance Management or related field
• Minimum 7+ years of relevant experience

Strong experience in

• Quality frameworks
• Process improvement
• Performance management

Key Competencies

• Strategic thinking
• Leadership and team management
• Strong analytical and problem-solving skills
• Process optimization expertise
• Stakeholder management

Preferred Profile

• Experience in government or semi-government entities
• Strong exposure to institutional excellence frameworks
• Preference will be given to UAE Nationals (Emiratis)