Customer Service Representative – Telecom & Managed Services (BPO & Billing Experience Required)

AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.

AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."

AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Job Description

Are you an experienced Customer Service Representative with a background in telecom, managed services, and billing? Do you have 4+ years of experience supporting state-sign customer service billing and a proven track record in BPO environments? If you’ve worked at Verizon, AT&T, T-Mobile, or Comcast, or have extensive telecom industry experience, we want to hear from you!

What You’ll Do

Provide top-tier customer support in a fast-paced telecom and managed services environment.

Assist customers with billing inquiries, account management, service activations, and troubleshooting.

Utilize your BPO and telecom experience to resolve complex customer issues efficiently.

Maintain superb communication skills to engage with customers and internal teams.

Work collaboratively with managed services teams to ensure seamless service delivery.

What We’re Looking For

4+ years of customer service experience in telecom, billing, or managed services.

BPO experience is a must.

Strong background in state-sign customer service billing support.

Excellent communication and problem-solving skills.

Familiarity with telecom industry standards, billing platforms, and troubleshooting procedures.

Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is a plus.

Why Join Us?

Competitive compensation & benefits.

Growth opportunities in a fast-growing telecom & managed services company.

A dynamic, team-oriented work environment with industry leaders.

Apply today and bring your telecom expertise to a company that values your skills!

Qualifications

• Excellent verbal and written communication skills
• Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up
• Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence
• Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important
• Must work well under pressure while being able to meet deadlines
• Able to work in a fast-paced, demanding professional office environment
• Able to use critical thinking skills to resolve customer issues
• You must be able to quickly learn multiple proprietary software systems
• Must be able to use Outlook, Word and Excel
• Telecom experience is a plus
• Previous experience interfacing with several systems and data entry is a plus
• Customer software support a major plus, include investigating, diagnosing and assessing software problems

Additional Information

33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH