Customer Service Representative – Cebu (Req #2353644)

Customer Service Representative – Cebu (Req #2353644)
Location: Cebu City | Work Setup: On-site | Grade: 22
Optum is a global healthcare organization focused on improving lives through technology and care solutions. Join a supportive and inclusive team with strong career growth opportunities.
Overview:
This role provides customer service support to healthcare providers via phone. You will handle inquiries related to benefits, billing, authorizations, and other services while ensuring accurate and timely issue resolution.
Key Responsibilities:
Answer calls from healthcare providers
Resolve inquiries (benefits, billing, eligibility, authorizations)
Navigate systems to check issue status and provide solutions
Build positive relationships with providers
Document cases and track trends
Qualifications:
High school graduate or equivalent
Basic to moderate work experience
Computer proficiency (Windows applications)
Strong communication, listening, and problem-solving skills
Preferred:
Customer service or office experience
Healthcare background (advantage but not required)
This is a fast-paced, high-volume role requiring adaptability and strong customer focus. Training provided.
📧 Apply now and start your career with Optum! Send your resume at richard_torneado@optum.com
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