Vurke Inc · Dumaguete City, Negros Oriental, Philippines, PH · 2 months ago
We are seeking a Technical Support Specialist to provide first-line and second-line support for users experiencing software, hardware, application, or access-related issues. This role involves troubleshooting, documenting incidents, guiding users through solutions, and escalating more advanced issues to the relevant technical teams. You will play an important role in maintaining a positive user experience while ensuring that technical problems are handled in a professional and structured way. This is a strong fit for candidates who are technically curious, service-oriented, and able to explain technical matters clearly to non-technical users. The Philippines has strong hiring depth here because the country's IT-BPM industry includes a large base of customer and technical support delivery.
Eligibility Support BASIC Analytical Thinking Steps Hiring User Experience Customer Support Networking Technical Support Troubleshooting Software Documentation Communication
Headquarters
Dumaguete City, Negros Oriental, Philippines
Work Location
on-site
Job Category
IT - Network / Systems / DB Admin
Application Deadline
Not specified
Job Type
full-time
Experience Level
Not specified
Application Method
Apply via Website
Salary
Not specified
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