HR Help Desk – Mandarin Speaker in Malaysia

HR Help Desk – Mandarin Speaker in Malaysia

Are you passionate about helping people and solving problems? Join our team as an HR Service Desk Executive and play a key role in delivering exceptional support to employees while ensuring smooth HR operations.

📍 Location: Penang

🕒 Working Hours: 8:00 AM – 5:00 PM

Requirements

• Fluent in Mandarin (spoken & written) and proficient in English
• Minimum 1 year of experience in Customer Service / Help Desk / HR Support
• Strong communication and problem-solving skills
• Customer-focused mindset with a professional and positive attitude
• Ability to work in a fast-paced environment and manage multiple requests
• Good computer literacy (Microsoft Office, HR systems preferred)
• High attention to detail and confidentiality

Key Responsibilities

Respond to employee inquiries via phone, email, or ticketing system

Provide accurate information related to HR policies, processes, and systems

Maintain confidentiality of employee data and HR records

Escalate complex issues to the appropriate HR teams when necessary

Ensure service quality and SLA targets are met

Collaborate with internal teams to continuously improve HR service delivery

🚀 Why Join Us?

Be part of a supportive team where your contributions matter. Gain valuable HR experience, grow your skills, and work in a dynamic environment that values people and performance.

If you’re detail-oriented, people-focused, and ready to grow your HR career, we’d love to hear from you!