Telephony Developer

Responsible for handling developments for telephony system used by contact center.

Develop call flow scripts and assess user experience based on contact center requirement.

Technical support for call flow changes and initiatives

Oversees the preparation and planning of call flows and communication improvements.

Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Requirements

Qualifications

• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Has extensive knowledge on call flow development

Programming Languages: Java VXML, Php, SQL, VoiceXML

Web Scripting: HTML, JSP, JavaScript

Database Systems: Oracle / Microsoft SQL

Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman

• Has extensive knowledge on API integrations and development
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