Admin Support and Customer Service

Job Overview

The Admin Support and Customer Service position is primarily responsible for supporting administrative tasks, internal coordination, and clinic operational support to ensure smooth and efficient daily operations. This role supports the team in documentation, coordination, and operational activities within the company, while also assisting with customer service and basic customer coordination as assigned.

Requirements

1. Administrative & Operations Support

• Manage and organize internal documents, including operations-related and general administrative documents
• Support reimbursement processes, collect receipts, and prepare related documentation
• Monitor office supplies and coordinate purchasing when necessary
• Maintain and update internal records and documents in an organized and accessible manner
• Support the Operations Assistant Manager with documentation, coordination, and administrative tasks
• Prepare materials, documents, and equipment for company activities, offsite events, or exhibitions
• Coordinate with internal teams, vendors, and related parties to support daily operations
• Provide general administrative support and perform other assigned tasks as required by the company

1. Customer Service & Coordination Support

Respond to customer inquiries and provide basic coordination through company communication channels such as LINE, WhatsApp, Email, Social Media, and phone calls
Support appointment coordination, scheduling, and customer requests
Provide information regarding clinic services and coordinate with relevant teams when necessary
Escalate urgent issues or important service-related matters to supervisors
Support coordination with psychologists and psychiatrists for both onsite and online services
Review and ensure session details and related information are accurate and complete

Benefits

Group health insurances

Internal Seminar

6 days for holiday leave allowance after working for passing probation evaluation.

Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform

Welfare according to Thai Labour Protection Law

Social Security Insurance

MOU with The Government Housing Bank for Home loan special Interest rate

Free clinic uniform

Visit website

Ooca is a start-up company that took pioneer of the mental health scene of South-East Asia. Ooca have the highest number of mental health professionals in Thailand with leading progression in the health-tech start-up scene and aim to embrace technology to recreate mental-health wellness/awareness globally. Ooca is a telemental health platform that provides counseling services via video calls with mental health professionals. Be it relationship issues, work-life balance, or self-improvement, you can try to make it better by starting conservation with our psychiatrists or psychologists. The application is available on IOS, An @droid, and web-app. Everything will remain secret and secured at your own pace.