Utility Delinquency Specialist (Collections)

Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.

RESPONSIBILITIES

Ability to follow strict deadlines
Prepare collection reporting for portfolio of associations
Execute Delinquency Process in software system for assigned portfolio
Review of Delinquency Maintenance module in software system for credit & zero balance accounts
Prepare accounts for disconnection referral to third party partners
Correspond with third party providers regarding re-connection upon receipt of payments
Correspond with residents regarding account balances
Correspond with site teams regarding delinquent accounts
Maintain proper back-up and notation on accounts
Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan
Other tasks/projects as outlined by department leader

REQUIREMENTS

• Experience/knowledge of the collection processing highly preferred
• High attention to detail and compliance-oriented mindset
• Proficiency with web-based portals, dashboards, and Excel reporting
• Ability to communicate clearly and professionally with homeowners
• Strong organizational and follow-up skills
• Ability to manage deadlines and multiple workflows simultaneously

Requirements

This is a full time role

100% Remote

Rate: $6/hr

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Remote Raven is a staffing remote agency specializing in connecting businesses, all over the world., with highly educated and skilled remote professionals, or "Ravens," primarily based in the Philippines.

The company provides tailored solutions to meet diverse client needs, ranging from administrative support and accounting to specialized roles like digital marketing and graphic design, as long as the work can be done remotely.