Level 1 System Engineer (005-0771)

​​Looking for Philippines-based candidates

Job Role : Level 1 System Engineer

Compensation range: $1,200 - $2,000 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an established Australian Managed IT Services provider delivering end-to-end technology solutions to businesses across various industries, including healthcare, education, retail, and professional services. They specialise in providing managed IT support, cloud services, cybersecurity, infrastructure management, and helpdesk solutions, with a strong focus on delivering reliable, proactive, and tailored technology support that helps clients improve efficiency, security, and overall business performance.

Role Overview: As a System Engineer – Level 1, you will provide first-line technical support and ensure the efficient resolution of IT-related issues for clients. In this role, you will be responsible for diagnosing and troubleshooting hardware and software problems, managing support tickets, and delivering timely solutions while maintaining high service standards. You will act as the first point of contact for technical concerns, working closely with clients, vendors, and internal teams to resolve issues effectively. This role requires strong technical fundamentals, excellent communication skills, and the ability to manage multiple priorities in a fast-paced support environment.

Key Responsibilities

• Service Desk & Client Support
• Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask)
• Provide remote and onsite support to end-users
• Troubleshoot hardware, software, and network issues
• Manage and resolve service requests and incidents
• Follow up on tickets and ensure SLA compliance
• Escalate issues appropriately with full documentation
• User & System Administration

Create, manage, and maintain

Active Directory & Azure AD users

Group Policies

User permissions and access controls

Support and administer

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

• Email systems, archiving, and spam filtering
• Manage user accounts, profiles, and authentication systems
• Infrastructure & Technical Support

Install, configure, and maintain

• Workstations, servers, and operating systems
• Network devices (routers, switches, firewalls)
• Printers, scanners, and peripherals

Assist with

• Virtualization platforms (Hyper-V / VMware)
• Cloud environments (Azure / AWS)
• Storage systems (NAS / SAN)
• Support VoIP and telephony systems

Networking

Troubleshoot and support

DNS, DHCP, TCP/IP

• VPNs and remote access solutions
• VLANs and network segmentation
• Assist with network setup, monitoring, and maintenance
• Support wireless and wired network environments
• Monitoring & Maintenance
• Monitor systems using RMM tools (Datto / Kaseya / NinjaOne)

Monitor

• System performance, uptime, logs, and alerts
• Network traffic and bandwidth
• Perform routine maintenance, updates, and patching
• Respond to alerts and system notifications
• Security & Compliance

Implement and support

• Endpoint protection (Sophos)
• Firewalls and security systems
• Intrusion detection/prevention systems

Assist with

• Security audits
• Vulnerability scans
• IT policy compliance
• Maintain system logs and audit trails
• Backup & Disaster Recovery

Perform and monitor

• Data backups (Veeam / Datto)
• Restore procedures
• Assist in disaster recovery planning and testing
• Ensure data integrity and backup compliance
• Documentation & Process
• Maintain documentation in IT Portal

Create

• Knowledge base articles
• Network diagrams
• System configurations
• Follow all internal SOPs and ticketing processes
• Projects & Additional Duties
• Assist in IT projects, upgrades, and deployments
• Support system migrations and implementations
• Provide user training when required
• Participate in on-call and after-hours support

Requirements

Minimum a bachelor’s degree in Computer Sciences or related technology
Minimum 1 year of experience as a System Engineer, IT support, service desk, or a related technical support role
Strong English communication skills (written and verbal)
Excellent multitasking and time management abilities
Strong analytical and problem-solving skills
Team player with a collaborative mindset
Friendly, professional, and customer-oriented attitude
Proactive, reliable, and hardworking attitude

Certifications (Preferred)

Sophos Certified

MCP (Microsoft Certified Professionals)

Technical Expertise

Microsoft Office 365 Administration and Support

• Windows Server environments
• Active Directory management tools

Virtualization (Hyper-V)

• Cloud server environments
• Ticketing systems (e.g., Autotask or similar)
• VoIP systems
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Remote support tools (VPN, RDS, etc.)

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to

Disclose any existing ongoing roles or client work

Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

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At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.