Floor Manager (Service Coach) - Oxford Circus

Flagship Nike Oxford Circus is looking for a Service focused Floor Manager to join our team and provide world-class service to the consumer:

What you bring

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our coaches specialize in one business area but will support cross-functionally

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.

Being responsible for monthly initiative launches

Using our reporting tools to make the best commercial decisions

Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get

One of the best compensation and benefits packages in the industry

Opportunity for quarterly performance-based bonus

A supportive team that values Diversity, Equity & Inclusion

A career at a company at the forefront of the sports and fashion industry.

Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

Four years customer service and/or retail experience, at least one of those years in a Floor Manager function

Ability to coach and develop a strong team

Effective communicator, brand ambassador, and innovative leader.

Demonstrated ability to apply product sales techniques.

Flexible with scheduling and available to work retail hours (7am - 10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online

We are waiting for you!