Senior Associate - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

***Job DescriptionBasis the received training, processes any and all requests stemming from customers, which refer to the Rail/Hotel/Air/Car services in the client's service portfolio, using the client's tools and procedure. Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team.Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely mannerAdheres to the schedule and ensures that all individual SLAs are met.Communicates with all WNS & client teams through all available channels whenever requiredReports to the TL any potential issues or malfunctions that may impact the individual/team's performanceApplies all official instructions/process updates received from the client or the internal support team

Qualifications

***QualificationsHigh school degree0-1 years of experienceFront-End Customer Support experience preferredExcellent verbal and written communication skills in EnglishAttention to details and problem solving skillsHighly developed soft skills, in particular communication, empathy and patience