SENIOR CLIENT SOLUTIONS SPECIALIST

About the role Responsabilities: · Analyze client configuration requests and design customized solutions to achieve their specific goals. · Implement customized product systems to address the unique business requirements of each client. · Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication. · Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information. · Regularly maintain and update all project-related documents and tracking systems. · Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date. · Advise clients on best practices and offer guidance for optimal software utilization. · Conduct comprehensive system training, testing, and troubleshooting to support clients effectively. · Collaborate with team members on software releases and actively participate in ongoing training sessions. · Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Skills At least 1 year and a half of experience in corporative client facing related positions technical or bachelor degree in any administrative/HR field High level of english c1< Experience in clientspace is prefered

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite

$3,500,000 - $3,600,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.