Trainer - UK Financial Collections (Quezon City) | Onsite

Trainer - UK Financial Collections (Quezon City) | Onsite

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Collections

Shift Schedule | Restdays: Shifting schedules, UK time

Educational Requirement

Graduate of Bachelor's Degree

Work Experience

2 to 4 years' work experience in US/UK banking operations and training in a call center or shared services environment.

Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas.

Experience solely in insurance or payroll is not eligible.

Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING

Basic understanding of training methodologies applied on virtual and F2F instructor-led classes

Excellent communication & feedback/coaching Skills

Roles and Responsibilities

Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance.

Performance Management & Coaching: Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor.

Curriculum & Content Development: Create and update training materials, manuals, and modules based on evolving business needs and quality gaps.

Needs Analysis & Evaluation: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles.

Quality & Operations Partnership: Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training.