IT Operations Specialist

The IT Operations Specialist is a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.

Responsibilities

IT Operations & Execution

Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.

Enforce IT policies, standards, and security protocols across the organization.

Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.

Office Infrastructure & Security

Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.

Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.

Coordinate with vendors for routine equipment procurement, maintenance, and support.

Network and Systems Administration

Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.

Execute routine system backups and participate in disaster recovery testing.

Assist in conducting risk assessments and resolving identified security vulnerabilities.

End-User & Stakeholder Support

Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.

Assist in communicating IT changes, system updates, and security awareness campaigns to staff.

Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.

Automation and Process Optimization

Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.

Administer and support internal tools, collaboration platforms, and operational workflow systems.

Technical Support for Engineering Teams

Serve as a reliable IT liaison for engineering, QA, and DevOps teams.

Manage user access, permissions, software provisioning, and specialized environments required by technical staff.

Assist in systems integration like SSO and Zero Trust

Mobile Device Management

Setup policies for mobile devices

Update device police in response to Common Vulnerabilities and Exposures

Ensure that all IT Assets that can be managed by the current MDM are configured.

Requirements

2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.

Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.

Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.

Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).

Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.

Experience coordinating with external IT vendors and managing hardware inventory and tracking.

Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.

Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.

Experience with MDM is a plus.

Experience with AI tools governance is a plus.

Benefits

Why join Angkas?

Freedom of work

Work life balance

Free meal and use of gym

Opportunities for promotion

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Visit the company's website for more information

Visit website