ERT Supervisor

coordination. The role ensures timely resolution of escalated incidents such as accidents, harassments, safety concerns,

claims, and critical customer issues while minimizing operational, financial, and reputational risk.

What you’ll be doing

Emergency Response

● Supervise and coordinate the Emergency Response Team (ERT) in managing accidents, incidents, and other urgent

situations.

● Ensure that all response protocols are followed accurately and efficiently.

● Provide guidance and support to ERT members during incident handling.

● Maintain records of all incidents, including reports, photos, and communication logs.

Escalation Management

● Handle escalations from passengers, bikers, and internal teams, ensuring timely resolution.

● Assess incidents to determine severity and necessary actions, escalating to higher management when required.

● Coordinate with relevant departments (Operations, Legal, Insurance, etc.) to address escalated issues.

● Monitor and track escalated cases to ensure follow-ups and closure.

Coordination and Communication

● Serve as the main point of contact between ERT, passengers, bikers, and external authorities (e.g., police,

hospitals).

● Maintain proactive communication with affected parties to provide updates and assistance.

● Ensure proper documentation and reporting of all incidents and escalations.

Team Leadership

● Train and mentor ERT members on incident response, escalation protocols, and safety procedures.

● Monitor team performance and provide feedback to improve service quality.

Requirements

Bachelor’s degree in Business, Operations Management, Public Safety, or related field (preferred but not required).

2–4+ years in: Escalations handling, Incident management, Customer support leadership, Safety or operations roles

Experience in transport, logistics, or safety operations, Knowledge of insurance claims processes,

Background in emergency response handling-Excellent organizational and time management skills.

Physically fit to perform emergency response duties

Willing to work on shifting schedules, weekends, and holidays, as emergencies arise at any time.

Effective communication and coordination skills with both internal teams and external partners.

Ability to work under pressure and handle sensitive information with confidentiality.

Adaptability to take on additional tasks as needed by the ERT Team.

Benefits

Why join Angkas?

Freedom of work

Work-life balance

Free meals and use of gym

Opportunities for promotion

Competitive salary

Pay raise

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Visit the company's website for more information

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