Customer Service Representative

Join our team at Angkas and help us provide exceptional customer service to our valued customers!

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.

As a Customer Experience Associate, you will be responsible for

Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.

You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.

Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.

Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.

Participate in ongoing training and development programs.

Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.

Adhere to company policies and procedures.

Requirements

At Angkas, we are looking for a Customer Experience Associate who possesses

At least 6 months of customer service experience or any client facing roles

Excellent communication skills in Tagalog and English

Ability to work on a shifting schedule and amenable to work onsite 5x a week

Amenable to start in a project based contract

Fresh graduates are also welcome to apply!

Interview process includes: 1 day hiring process! You may expect the following assessments;

Mock call assessment

Typing test (passing 35wpm)

Benefits

Why join Angkas?

Freedom of work

Work life balance

Free meal and use of gym

Opportunities for promotion

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Visit the company's website for more information

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