MSCT Operations Manager

Overview

We are seeking a highly adaptable and resourceful Business Operations Manager to support the day-to-day operations of a growing, founder-led business. This is a hands-on role suitable for an individual contributor who thrives in an unstructured, fast-paced environment.

Key Responsibilities

MCST & Property Operations:-
Oversee and manage all MCST-related responsibilities, ensuring compliance with local regulations and smooth property operations
Handle leasing activities for commercial units including negotiations, renewals, and tenant onboarding
Coordinate all facilities management duties including maintenance, repairs, and vendor services
Respond promptly to tenant inquiries and service requests with a professional and solution-driven approach

Vendor & Stakeholder Management

• Source, negotiate, and manage third-party vendors across maintenance, renovation, and other operational services
• Ensure vendor performance meets required standards in cost, quality, and timeliness

Ad-hoc Executive Support

• Provide ad-hoc PA/Executive support to the founder when needed, including scheduling, research, and procurement
• Assist in time-sensitive requests and ensure accurate, detail-oriented follow-through

Operational Support for Related Businesses

Provide cross-functional operations support for other ventures in leasing, facility management, renovation, and business consulting
Conduct market research or source materials/products from platforms like Taobao or other reliable suppliers

Requirements

4 to 5 years of hands-on experience in general operations, with a strong focus on MCST and property management.

Able to take ownership and resolve issues on the ground without constant supervision

Able to adapt swiftly to changing priorities while maintaining a high level of accuracy, especially under time-sensitive conditions

Tech & Resource Savvy: Proficient with tools like ChatGPT, e-commerce platforms (e.g., Taobao), Microsoft Office applications

Practical, solution-oriented thinker who can navigate ambiguity and get things done

Benefits

• Opportunity to work directly with a dynamic founder on diverse business
• Flexible and non-heavy workload environment with autonomy to manage your schedule
• Work location: Newton | 5 days work week (9am to 5pm)
• Annual salary package: up to 90k per annum (excluding performance bonus)
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