IT Support Engineer

Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices.
Deploy and manage applications via Intune.
Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance.
Manage hardware lifecycle and inventory.
Email Security & Network
Provide operational support for Exchange Online and Mimecast.
Assist with mail flow, transport rules, and client access policies as they relate to email security.
Basic network troubleshooting and SD-WAN setup knowledge.
Operations & Support
Provide Level 1 & 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours.
Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
Handle onboarding/offboarding IT tasks including account provisioning, training and device setup.
Monitor enrollment, compliance, and device health dashboards.
Maintain documentation, SOPs, and configuration baselines.
Perform basic network troubleshooting, including switches, wired/wireless connectivity.
Modernization & Projects
Support enterprise programs such as zero-trust enablement and passwordless authentication.
Test new Intune releases and evaluate impact on enterprise configurations.
Collaborate with the team to design future-state endpoint and messaging strategies.
Identify repetitive tasks and contribute to automation solutions to streamline support operations
Who We’re Looking For
Bachelor’s degree in information technology, Computer Science, or related field.
4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
Hands-on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune.
Strong hands-on knowledge of:
Microsoft Intune (Configuration Profiles, Compliance, App Deployment)
Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot)
Exchange Online administration basics
PowerShell scripting for automation and troubleshooting
Experience managing Windows, iOS, or Android devices in Intune
Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory.
Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects.
Strong analytical and troubleshooting abilities.
Collaborative mindset and ability to work across teams.
Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
Basic understanding of networking, infrastructure, and telecom concepts.
Promote IT awareness and digital adoption among end users.
Effective documentation and communication skills.
Good to Have
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+ / Network+
Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus
Benefits
Attractive salary structure with medical and dental benefits
State of the Art Open Concept Working Environment
Collaborative and Motivated Team
Supportive management who are invested in your success
Attire: Smart Casual
Walking distance from Train Station
We regret that only shortlisted applicants will be notified.
Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry! With our company headquarters located in the New Hampshire, we also have key locations in Amsterdam, Singapore, Shenzhen, Tokyo, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions!