Patient Experience Coordinator - Marquis MD

Marquis MD is a concierge medical practice built on access, trust, and meaningful relationships. We are redefining the doctor-patient relationship. The Patient Experience Coordinator shapes every first impression and sets the tone for the member experience. This role ensures every patient interaction is seamless, personal, and aligned with the Marquis MD brand.

Core Responsibilities

Member Experience and Hospitality

Welcome and assist patients and guests in a warm, professional manner that reflects the Marquis MD standard.

Anticipate member needs and provide an effortless, personalized experience.

Maintain an organized and elegant reception environment.

Ensure all interactions are handled with discretion and empathy.

Coordinate with the care team to support smooth patient flow.

Scheduling and Coordination

Manage appointment scheduling and confirmations.

Assist with membership inquiries, renewals, and onboarding.

Coordinate referrals and follow-ups as needed.

Ensure communication between patients and providers is clear and timely.

Administrative and Operational Support

Handle phone, email, and in-person inquiries with professionalism.

Maintain organized and accurate documentation.

Assist with forms, billing coordination, and correspondence.

Identify opportunities to enhance front-of-house efficiency.

Requirements

Qualifications

Ideal candidate will have consumer-facing experience in the high-end hospitality industry (e.g., luxury hotels, private clubs, or high-end retail).

Experience serving discerning clientele.

Outstanding interpersonal and communication skills.

Exceptional organizational ability and attention to detail.

Polished presentation consistent with the Marquis MD brand.

Ability to remain composed and professional under pressure.

Key Attributes

Warm, intuitive, and approachable.

Proactive and detail-oriented.

Dependable and team-focused.

Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Benefits

21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).

Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

Medical, dental, vision, long-term disability, and life insurance.

Generous 401(k) with up to 6% employer match.

The Patient Experience Coordinator at Marquis MD creates the first and lasting impression of the practice, ensuring every encounter is elegant, seamless, and reflective of the brand’s personalized approach to care.

Marquis MD participates in the U.S. Department of Homeland Security E-Verify program.

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